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IM/IT System Engineering and Technical Assistance

U.S. Army Corps of Engineers (USACE)
Army Geospatial Center (AGC)

The Problem

Due to the AGC’s broad scope of duties, they have developed various infrastructure services on classified and unclassified networks. Elements 5 (E5) was asked to provide operations and maintenance support on these infrastructure networks through network design, multi-tiered help desk service models, configuration management, and systems administration. 

The US Army Geospatial Center (AGC) is a major subordinate command under the US Army Corps of Engineers (USACE) whose goal is to provide timely, accurate, and relevant geospatial information, as well as capabilities and domain expertise for AGC implementation in support of unified land operations. The AGC is also responsible for supporting the US Army and Department of Defense with researching, monitoring, implementing, and building technologies to help warfighters make more informed decisions. 

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The Solution

An Agile development methodology was chosen to deliver cloud-based DevOps applications with continuous integration, continuous delivery (CI/CD), application release automation (ARA), and application release orchestration (ARO) with a cybersecurity focus.  

The Impact

27 data sets were catalogued, totaling 2 petabytes of data across multiple security domains, defined metrics, and established governance through a Chief Data Officer role. We increased network speeds from 1 Gbit/s to 10Gbit/s through the installation of upgraded copper and OM4 optical fiber cabling. Our team also provided the AGC with a strategy to consolidate and migrate data centers and cloud services, ensuring that the AGC can transition to modern, cost-effective, and secure cloud systems while maintaining compliance and optimizing operational efficiency.  

We supported architecture design, installation, operation, and maintenance through installation of various Cisco, Juniper Networks, and Brocade switches and routers. Our team also performed configuration management and system administration to support the implementation of new technologies with feedback loops to ensure continuous improvement. To round up full network maintenance, we managed various web servers, supported various partner databases, and designed SAN and NAS storage systems.  

Lastly, to resolve IT issues, we implemented a 3-tiered help desk model to address various issues from basic workstation and desktop issues to server and network infrastructure reliability. This was completed through the Army Enterprise Service Desk (AESD), which uses BMC’s Remedy ITSM platform. 

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